Privacy Policy

1. Introduction

Billr ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our invoicing and business management service. Please read this privacy policy carefully to understand our practices regarding your personal data.

2. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name, email address, and contact information
• Business information (company name, address, tax information)
• Payment information (processed securely through third-party providers)
• Profile information and account preferences
• Communications with us (support requests, feedback)

Business Data

Through your use of our service, we process:

• Client and customer information you enter
• Invoice data, including products, services, and amounts
• Expense records and receipts
• Payment records and transaction history
• Reports and analytics data generated from your business information

Technical Information

We automatically collect certain information, including:

• IP address, browser type, and device information
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies
• Log files and system performance data

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send administrative information and service updates
• Respond to customer service requests and provide support
• Generate business reports and analytics for your use
• Detect, prevent, and address technical issues and security breaches
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)
• Email delivery services
• Cloud hosting and data storage
• Analytics and performance monitoring
• Customer support tools

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court order, subpoena, or government investigation.

Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Provide personalized content and recommendations
• Analyze site usage and improve our services
• Deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place to protect your information.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: